I used to be simply on a name this week with a possible consumer who requested me, “Once we transfer ahead with working with Filament, will you be part of the crew?” That will be an enormous NO.
Whereas I’m a pleasant individual and know quite a bit about how Filament makes magic, I’ve by no means made a online game in my life, so you wouldn’t need me in your crew. Who you need to work with is our stellar crew of sport growth professionals with deep expertise making video games that make an impression. You need to work with individuals who reside and breathe online game growth, and who’ve expertise engaged on many alternative consumer tasks so yours advantages from their experience.
Typically, although, you must take a step again from the day-to-day work of creating a online game with us and need to get the angle of somebody senior who understands making video video games and understands how these video video games help your greater image. We’ve obtained somebody for that, and that’s a Filament Account Supervisor!
(Picture supply: Giphy)
Filament’s Account Administration apply is integral to how we have interaction with our purchasers for our customized growth providers. As a core a part of our methodology, we offer each consumer with direct entry to an Account Supervisor who will probably be by your aspect for each venture you’re employed on with us.
Why will we do that?
We expect it’s necessary that you’ve the ear instantly of one of the senior members of our firm to be able to really feel assured that we’re absolutely invested in our relationship. Whereas, to a sure extent, we assign Account Managers based mostly on who is out there on the time, we additionally attempt to match the persona of our purchasers and/or match the represented self-discipline that’s the most important to creating your venture profitable.
Our Account Managers tackle the next roles and obligations:
- Holds final accountability in your venture
- Collaborates with you to handle venture dangers
- Serves as an escalation level for venture points
- Collects and acts on suggestions relating to Filament crew members
- Dedicated to excessive ranges of consumer satisfaction
We ask our purchasers to pair our Account Supervisor with essentially the most senior stakeholder at your group who instantly oversees the venture we’re engaged on collectively. Most frequently, that is the consumer’s Govt Sponsor. Govt Sponsors usually are not concerned within the day-to-day actions of the venture however almost definitely are the senior individual to which the crew stories.
Purchasers are assigned a Filament Account Supervisor for the lifetime of our relationship – that individual will probably be your Account Supervisor for each venture we do collectively. Typically, we schedule a bi-weekly standing name between the Govt Sponsor and our Account Supervisor, and we abide by a no-cancellation coverage. Because of this if there aren’t any points to debate, we nonetheless wish to get on the telephone even when we bounce on to agree that there aren’t any points to debate. Our Account Managers work arduous to guard that point on our calendars, so reliably that you’ve our ear frequently. Along with bi-weekly calls, our Account Managers can be found on an ad-hoc foundation each time they’re wanted.
All for studying extra about our customized growth providers? Try these nice assets, or drop us a line!